Abstrakt

Boosting Call Center Efficiency with Smart Design

The Goal

Eliminate subjectivity in QA and empower sales agents through better tools, insights, and AI-driven guidance.

The Challenge

Abstrakt had the brains of a powerful call center platform, real-time call guidance, conversational AI, and automated QA but the product design wasn’t matching the power under the hood.

  • Call center managers needed clearer dashboards and actionable insights.
  • Agents wanted an interface that guided, not overwhelmed.
  • Leadership wanted a platform design that could scale with integrations and mobile access.

Key Outcomes

  • Intuitive dashboards that boosted leadership visibility and agent engagement
  • Color-coded reporting metrics for faster coaching decisions
  • Real-time AI responses to standardize and support call handling
  • Seamless integrations that connected Abstrakt to industry tools
  • A mobile app experience that gave reps on-the-go the same copilot advantage

The Results

Reporting Dashboards & Leaderboards

Track team performance, trends, and motivate with gamified leaderboards

Performance Metrics Squares

Color-coded insights to identify coaching needs at a glance

Conversational AI Responses

Real-time call support with shareable, standardized responses

Call Metrics & Scorecards

Full call summaries with playbook points and performance highlights

Integrations

Smooth connections to Outreach, Aircall, Dooly, and more

Our Approach

We focused on UI/UX design and product strategy that gave Abstrakt the polish and usability to match its cutting-edge tech.

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Discovery & Strategy
We mapped user journeys for agents, managers, and execs to understand what clarity looked like for each role.

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Design & UX
From reporting dashboards to mobile screens, we created intuitive, color-coded interfaces that made data actionable and guidance simple.

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Development & Implementation
We introduced integrations with tools like Outreach, Aircall, and Dooly, expanding the platform’s reach across the sales tech stack.

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Testing & Optimization
Playbook scorecards, call summaries, and recommended responses were tested and refined to ensure they helped agents in real-time.

Tools & Platforms

  • Figma
  • Custom Integrations (Outreach, Aircall, Dooly)

Little Taller Services

  • Product Design
  • UI/UX Design
  • Dashboard Design & Data Visualization
  • Mobile App UX
  • Integration Strategy

Ready for a change?

Transform your software into a product users love.

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