Freshworks

Managing Monthly Partner Commissions

Freshworks has an extensive, engaged partner network that drives and delivers a healthy revenue stream. With the help of Allbound and Little Taller, Freshworks provides those partners with a comprehensive PRM solution that includes a robust, custom commissions solution.

The Goal

Create a scalable commission system that improves visibility, accuracy, and efficiency across millions in partner revenue.

The Challenge

Freshworks, a global software company building customer service, IT, and CRM solutions, relies on an extensive partner network to drive revenue. That network was already generating millions each month, but commission management was a major friction point.

  • Partners lacked visibility into their commissions data
  • Administrators spent too much time managing calculations manually
  • Compliance and audit needs weren’t fully addressed
  • The system wasn’t scalable as volume grew

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Freshworks needed a custom commission management system built on their Allbound PRM instance.

Key Outcomes

  • Delivered a commission dashboard managing millions monthly
  • Improved partner trust with real-time transparency into commissions
  • Reduced accounting workload with automated imports and calculations
  • Enhanced compliance with audit trails and exportable reporting
  • Established a scalable, future-ready solution on Allbound

The Results

Partner Dashboard

Real-time commission and activity tracking

Admin Dashboard

Hyperflexible fields for invoices and payment tracking

Audit Trail

End-to-end visibility for compliance and reporting

Export Features

CSV/PNG/PDF outputs for external sharing

Our Approach

Little Taller partnered with Freshworks to design and develop the Commissions Dashboard, a fully integrated Allbound app that gave both partners and administrators the tools they needed.

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Partner Experience

  • Real-time visibility into past, present, and future commission data
  • Searchable, sortable views of customer activity, transactions, and payments
  • Detailed account and payment history for transparency

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Administrator Tools

  • Flexible dashboard customization (invoice dates, statuses, due dates)
  • CSV imports for easy administration
  • Automatic commission calculations based on tiering from Salesforce data
  • Bulk flagging of paid payments for efficiency

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Audit & Compliance

  • Complete audit trail of commission processes for security and compliance
  • Export capabilities (CSV, PNG, PDF) to simplify reporting

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Notifications & Communication

  • Admin-triggered notifications to partners
  • User-level opt-in controls for messaging preferences

Tools & Platforms

  • Allbound PRM
  • Salesforce
  • Custom CSV processing

Little Taller Services

  • Custom PRM Application Development
  • Systems Integration
  • Dashboard Design & Data Visualization
  • Workflow Automation
  • Audit & Compliance Features

Need a better way to manage partner commissions?

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